FAQs
Questions, answered plainly.
The things people most often ask before getting in touch: what it costs, what we can and can't do, and how long things take.
Cost
How much does it cost to get in touch?
Nothing. Your first conversation is free: we triage your issue, explain your rights in plain language, and point you to the right next step at no cost.
Is there anything I have to pay for?
Where a matter goes further than the free conversation, some structured casework support may be paid. Every matter is different, so fees are agreed with you case by case, and any referral costs are explained upfront before you commit to anything.
What happens about costs if my case is referred to a solicitor?
If your matter is referred to a solicitor on our panel, this is explained to you in advance, including any costs, before it goes ahead. You decide with the full picture in front of you.
What we can and can't do
What's the difference between information and legal advice?
Information explains how things generally work: your rights, the options open to you, and the steps a process involves. Our advisors provide this, along with signposting and structured casework support.
Legal advice applies the law to your specific situation and tells you what to do. That's regulated work. Our advisors are not solicitors and don't provide regulated legal advice.
So who gives me actual legal advice if I need it?
Where a matter needs regulated legal advice, we refer it, with your consent, to a solicitor on our panel who is regulated by the Solicitors Regulation Authority (SRA).
Does contacting you make me a client?
No. Getting in touch, sending the enquiry form, or receiving a callback does not, on its own, create a client relationship, and information on this site is general rather than legal advice.
A formal relationship, where it applies, begins only once we confirm it to you in writing after our triage process.
Timelines
How quickly will I hear back?
We aim to call you back within 48 hours of your enquiry.
What if my situation is urgent?
The enquiry form has an urgent option for a court date, a risk to safety, or an immediate deadline. Flag it there and we'll prioritise your case.
How long will my whole matter take?
That depends on the issue and the route it takes, and we'll give you a realistic sense of it early on. Throughout, our aim is an early, fair resolution, reached before a matter has to go to court or tribunal wherever that's possible.
Still have a question?
Send it with your enquiry and we'll answer when we call you back.