Our services
Free where it should be, structured where it needs to be.
Everyone starts with free triage and clear guidance on their rights. Where a matter needs more, we offer structured casework support, always explained in advance.
First conversation
Open to anyone. No cost, no commitment, no wrong way to begin.
- Free initial triage of your issue
- A plain-language explanation of your rights
- Signposting to the right next step
- A callback within 48 hours
- Urgent matters flagged and prioritised
Structured casework support
Every matter is different, so fees are agreed with you on a case-by-case basis. We keep our pricing competitive, and any referral costs are always explained upfront before you commit to anything.
- Hands-on help preparing your case and evidence
- Ongoing advocacy and casework support
- Referral to an SRA-regulated panel solicitor where needed, with costs explained in advance
How costs work
Our advisors provide information, signposting and structured casework support, and do not carry out reserved legal work. Because our work is part of our community mission, our fees are typically lower than those of a traditional law firm, and we don't charge for individual calls or emails. Each case is assessed on its own merits. If your matter reaches the point where reserved legal work, such as litigation, is needed, we can refer you to one of our panel solicitors. We'll explain the referral to you in advance, including any costs, before anything goes ahead, and we'll continue to support you every step of the way.
Not sure which you need?
Start with the free conversation. We'll help you work out the right route.