How it works
From your first question to a resolution.
One route, clearly marked. You don't need the right words or any legal knowledge to begin. Here's what happens at each stage.
First contact
You get in touch through the enquiry form or by email with a short description of what's happening. There's no cost to begin and no form of words you have to get right.
If there's a court date, a deadline, or a risk to safety, you can flag it as urgent and we'll treat it that way.
Free triage
We read what you've sent and call you back within 48 hours. We separate the urgent from the routine, work out what your issue actually involves, and explain your rights in plain language.
This first conversation is free, and it doesn't commit you to anything.
Advice and options
We set out what's possible, what each route involves, and what it's likely to take. You get a clear picture before any decision, so you're choosing with the same information an institution would have.
Advocacy and support
Where your matter stays with our advisors, we help you prepare, organise your evidence, and put your case together. We signpost the services and steps that move things forward.
Our advisors provide information and structured casework support. They are not solicitors and don't give regulated legal advice.
Referral, where it's needed
If your matter needs regulated legal work, we refer it, with your consent, to a solicitor on our panel, regulated by the Solicitors Regulation Authority. We explain this in advance, including any costs, before anything goes ahead.
Resolution
The aim throughout is an early, fair outcome, reached before a matter has to go to court or tribunal wherever that's possible. You end with a conclusion you understand and were prepared for.
A quick note on what we are
Contacting us, sending the form, or getting a callback does not, on its own, create a client relationship, and the information on this site is general rather than legal advice. A formal relationship, where it applies, begins only once we confirm it to you in writing after triage.
Ready to start?
Tell us what's happening. We'll call you back within 48 hours.